How to book?

Booking your desired tour on our platform is a simple and hassle-free process. Follow these easy steps:

• Search for Tours: Enter the destination or name of the accessible tour you wish to find in our search bar. You can search according to your preferences and accessibility needs.
• Filter by Accessibility Needs Category: Once you find a tour of interest, select the accessibility needs category that applies to you. You can filter tours based on the following categories: Mobility, Vision, Hearing, Cognition, Invisible Health, and Transfers.
• Select the Tour: Click on the tour to view more details, including the itinerary, inclusions, and price.
• Check Availability: Review the available dates and times for the tour. If your preferred date is available, proceed to the next step. If not, you can choose an alternative date or explore other tours.
• Customize Options: Some tours offer customization options, such as transportation, dietary preferences, or additional activities. You can select the options that suit your preferences and requirements.
• Add to Cart: Once you have finalized your tour selection and any additional options, click on the "Add to Cart" or "Book Now" button to proceed with the booking.
• Review and Confirm: Check the summary of your reservation, including the tour details, selected options, and total cost. Make sure to review all the information before proceeding.
• Provide Information: Complete the required information, including your name, contact details, and any special requirements or requests you may have. This information will help us ensure a smooth and personalized experience for you.
• Make Payment: Choose your preferred payment method and follow the instructions to complete the payment process. We provide secure payment options to ensure the safety of your transactions.
• Confirmation: Once your payment has been successfully processed, you will receive a confirmation email with all the details of your reservation. This email will serve as your booking confirmation, which you will need to present to the tour operator or guide on the day of the tour.

Enjoy Your Tour! On the day of the tour, arrive at the designated meeting point on time and present your booking confirmation. Our professional guides and operators will take care of the rest, ensuring you have a memorable and enjoyable experience.
If you have any questions or need assistance during the booking process, our customer service team is available to help. We strive to make the booking experience as seamless as possible, allowing you to focus on the excitement and anticipation of your next tour

What does my tour include?

Each of the tours we offer has different modalities and inclusions, with a focus on accessibility for individuals with diverse abilities. By checking availability, you will be able to select the option that best suits your preferences and accessibility needs.

We strive to provide tours that are inclusive and cater to individuals with mobility, vision, hearing, and cognitive impairments. Our goal is to ensure that everyone can participate and enjoy the tour to the fullest extent possible. We work closely with our tour operators to provide accessible transportation, guides trained in accommodating diverse needs, and appropriate facilities and equipment.

When browsing through the available options, look for tours labeled as "accessible" or with specific accessibility features mentioned in the description. We are committed to making travel and tourism accessible for all individuals and invite you to explore our inclusive tour options.

What happens if my tour or activity is cancelled?

All our tours and reservations are guaranteed! In the event of unforeseen circumstances beyond our control, such as inclement weather or natural disasters, we offer the option to reschedule your activity or receive a full refund.

Your satisfaction and safety are our top priorities, and we strive to create an inclusive environment for all our customers. For any cancellations or changes related to accessibility, please contact our customer service team. We are here to assist you and ensure a memorable and accessible tour experience.

What happens if I am late to my meeting point?

Out of respect for all passengers, our guides adhere to a maximum waiting time of 10 minutes at meeting points and 7 minutes in hotel lobbies. To ensure a smooth experience for everyone, we kindly ask you to arrive at least 15 minutes prior to the scheduled departure or pick-up time.

We are committed to providing accessible experiences for individuals with diverse abilities. If you or anyone in your group requires additional time or assistance, please inform us in advance so we can make necessary arrangements to accommodate your needs.

If I can't find my meeting point, who helps me?

All our meeting points are conveniently located and our supplier's guides are easily identifiable. We strive to ensure accessibility for people of varying abilities. If you have any questions or specific accessibility needs, please contact us at least 24 hours in advance, and we will be happy to assist you and make arrangements to meet your needs.

How can I add more people to my reservation?

If you want to add more people to your reservation, you can do it directly on our website www.disabledtours.com.

Can I pay on the day of the tour?

Unfortunately, we do not accept on-site payments for our excursions or visits. There are two main reasons for this:
Availability: To secure your spot in the activity, it is necessary to make the payment in advance. This ensures that you have a confirmed reservation and can participate in the tour.
Safety: For the safety and security of our guides and the entire group, we do not accept payments or allow passengers to join without a prior reservation. This allows us to manage the group size and maintain a high level of service and safety standards.

Why is it better to book in advance?

Booking in advance is highly recommended to secure your spot, as availability can vary depending on the tour and destination. By booking in advance, you can avoid the risk of missing out on your preferred tour date and time. Additionally, there are several benefits to booking in advance:

Guaranteed Availability

Booking in advance ensures that there is a reserved spot for you on the tour. This gives you peace of mind and eliminates the possibility of being turned away due to limited availability.

Better Planning

By booking in advance, you have more time to plan your itinerary and make necessary arrangements for your trip. This allows you to maximize your time and ensure a smooth and well-organized travel experience.

Special Offers and Discounts

Many tour operators offer early bird discounts or special promotions for those who book in advance. By taking advantage of these offers, you can enjoy cost savings and get the best value for your money.

Flexible Options

Booking in advance often gives you access to a wider range of tour options and time slots. This allows you to choose the tour that best suits your preferences and schedule.

Don't wait until the last minute! Secure your spot and enjoy the benefits of booking in advance. Start planning your adventure today and make the most out of your travel experience.

Where is my booking confirmation?

Once you have successfully completed your booking, you should receive a booking confirmation email. This email serves as your official confirmation and contains all the details of your booking, including the tour or activity name, date, time, meeting point, and any additional information provided by the tour operator.

If you have not received your booking confirmation, please check your email's spam or junk folder, as sometimes automated emails can end up there. If you still cannot find the confirmation email, it is possible that there was an error in the email address provided during the booking process. In such cases, we recommend reaching out to our customer service team for assistance.

To ensure a smooth and hassle-free experience, we recommend saving or printing your booking confirmation and bringing it with you on the day of the tour. The tour operator may require you to present the confirmation email as proof of your reservation.

Additionally, if you register on our platform, you will have access to your bookings from your own user account, making it easier to track and manage your future reservations. If you have any concerns or questions about your booking confirmation, our customer service team will be happy to assist you.

Meeting point and pickup?

Meeting point and pickup arrangements vary by tour. Please refer to your booking confirmation for specific instructions. Some tours have a designated meeting point, while others offer pickup services from your hotel or a designated location. Arrive at the meeting point or be ready for pickup at the specified time. Review the tour details and contact the tour operator or our customer service team if you have any questions. Remember to bring your booking confirmation or voucher as proof of your reservation.

Where to see the final price?

To view the final price of your booking, simply select the tour or activity, enter the necessary details, and review the total price displayed before confirming your reservation.

How do I Identify the Guide?

On the day of the tour, you can typically identify the guide or supplier by looking for someone holding a sign or wearing clothing with the tour company's logo or name. They may also have identification badges or uniforms that distinguish them as the official representative. In some cases, the tour operator may provide you with specific instructions or contact information to reach the guide or supplier prior to the tour. If you're unsure, it's always a good idea to reach out to the tour operator or check your booking confirmation for any additional details on how to identify the guide or supplier on the day of the tour.

How many people with disabilities can enjoy a tour?

How many people with disabilities can enjoy a tour will vary depending on the specific tour and its accessibility features. Our platform provides information on the maximum number of people with disabilities that can participate in each excursion or activity.

It is important to provide accurate information about the number of people with disabilities in your group during the booking process to ensure that the tour operator can make necessary arrangements and accommodate everyone comfortably.

Our goal is to provide an enjoyable and inclusive experience for all participants, so please communicate your needs and requirements during the booking process to ensure a smooth and successful tour for everyone involved.

Cancel booking

To cancel your reservation, please refer to your confirmation email or you may need to log in to your Disabled Tours account or contact customer service directly.

It is important that you review the cancellation policy associated with your reservation for any fees or restrictions that may apply.

If you have any specific questions or need further assistance in canceling your reservation, I recommend that you contact customer service. They will be able to provide you with the guidance and support you need to successfully cancel your reservation.

Requesting a refund

Search for the reservation in question and select "Request Refund". or send an email to reservations@disabledtours.com.

Most refund requests are processed within 48 hours.

If your refund request is approved, it may take 5-7 business days from the date the refund is processed to appear on your statement, depending on your financial institution.

Payment methods

As we are an online booking platform, the entire booking and payment process must be completed either on our website or app. You can choose from several different payment methods:

• Credit or debit card: VISA, mastercard, maestro, American Express, JCB, Discover, and Bancontact
• PayPal

Reserve now & pay later

Please note that the payment options available may depend on your selected currency or country. You can see all the payment methods at your disposal during the booking process.