Accessible travel at Berlin Brandenburg Airport (BER) is a priority, with a range of services designed to accommodate passengers with diverse needs. From invisible illnesses to cognitive challenges, hearing impairments, vision issues, and mobility concerns, BER provides comprehensive support to ensure a smooth and comfortable journey for everyone.

Invisible illnesses

Berlin Brandenburg Airport understands the unique needs of travelers with invisible illnesses. The airport offers personalized assistance to ensure a stress-free experience. Passengers can arrange special support through the Accessible Travel Services(https://ber.berlin-airport.de/en/experience/accessibility.html) section on the airport's website. Trained staff are available to provide discreet and effective help throughout your journey.

Cognitive needs

For those with cognitive disabilities, BER provides clear signage and simplified wayfinding to facilitate easy navigation. The airport also features quiet zones to help manage sensory sensitivities. It ensures that travelers with cognitive needs can navigate the airport with ease.

Hearing needs 

Travelers with hearing impairments will benefit from Berlin Brandenburg Airport’s visual paging systems and hearing loops installed throughout key areas. The Hearing Assistance offers information on these features, and how to request additional support, ensuring that all important announcements are accessible.

Vision needs

For passengers with vision impairments, BER offers a range of services including tactile maps, accessible kiosks, and personal assistance. The Vision Support provides comprehensive details on these resources, helping travelers navigate the airport confidently.

Mobility needs

Berlin Brandenburg Airport is fully equipped to support travelers with mobility challenges. Facilities include wheelchair assistance, accessible restrooms, and smooth pathways throughout the terminals.

For more information on these services and to request assistance, visit its official website.