The accessible travel at Nursultan Nazarbayev International Airport is designed to provide a smooth and comfortable experience for travelers with special needs. The airport offers various services and facilities to ensure that every aspect of your journey is easy to navigate, regardless of your specific requirements.

Invisible illness

Travelers with invisible illnesses can request discreet assistance at Nursultan Nazarbayev International Airport. Staff is trained to handle conditions like chronic pain or fatigue, offering priority boarding and assistance through security for a stress-free experience.

Cognition

For travelers who need cognitive assistance, the airport provides clear signage and support from staff members who can help with wayfinding, check-in, and navigating through the terminal. This ensures that travelers with memory or concentration challenges can move confidently through the airport.

Hearing

Hearing accessibility at the airport includes visual paging systems and staff trained in basic sign language. Travelers with hearing impairments can access important information about flights and services through display screens located throughout the terminal.

Vision

The airport offers support for travelers with vision impairments through tactile pathways, audible announcements, and staff assistance. Nursultan Nazarbayev International Airport ensures that visually impaired travelers can navigate the airport safely and comfortably.

Mobility

For those with mobility challenges, the airport provides accessible pathways, elevators, and wheelchair assistance. Designated seating areas and restrooms are available to ensure ease of movement throughout the terminal. Pre-arranged transport options to and from the airport are also available.

For more information, please visit the airport’s website.