Mexico City International Airport, accessibility for all

Mexico City International Airport, officially Aeropuerto Internacional Benito Juárez (AICM) is leading the way in accessible travel with its robust commitment to accessibility for all. Whether you’re dealing with an invisible illness or require specific accommodations due to cognitive, hearing, vision, or mobility needs, AICM ensures a smooth and accommodating journey through one of Latin America's busiest airports.

1. Invisible illnesses

AICM understands the challenges faced by travelers with invisible illnesses. The airport provides personalized assistance upon request, including priority check-in and boarding to minimize stress and enhance comfort. Advance notice allows staff to prepare for your specific needs, ensuring a more seamless travel experience.

2. Cognitive challenges

To support travelers with cognitive challenges, Mexico City International Airport offers clear, multilingual signage and easy-to-follow information. Staff are trained to provide extra assistance and guidance, making navigation through the airport straightforward and manageable.

3. Hearing impairments

For those with hearing impairments, AICM is equipped with hearing loops and offers text-based communication options. Airport staff are trained in basic sign language and are available to provide written instructions, ensuring effective and accessible communication throughout your visit.

4. Vision impairments

Travelers with vision impairments will benefit from Mexico City International Airport’s tactile guide paths and braille signage. Assistance is available to help navigate the airport, providing a safe and independent journey from check-in to boarding.

5. Mobility issues

The airport is fully accessible for passengers with mobility issues, featuring ramps, elevators, and accessible restrooms. Wheelchairs and other mobility aids are available on request, and dedicated staff are on hand to assist with boarding and deplaning processes.

For more information about the accessibility services at Mexico City International Airport, visit its official website.

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